Refund Policy
อัปเดตล่าสุด: 20 กรกฎาคม 2569
We want you to be genuinely satisfied with Tradesian. This policy explains when and how you can request a refund on a paid subscription.
1. 7-Day Money-Back Guarantee
New paid subscribers may request a full refund within 7 calendar days of the initial purchase, for any reason. No questions asked.
2. Renewals
Recurring subscription renewals (the 2nd billing cycle onward) are generally non-refundable, because you have already had access to the Service. You may cancel at any time to prevent the next renewal from the settings page — your access remains active until the end of the current period.
3. How to Request a Refund
- Email support@tradesian.com from the address associated with your account.
- Include your order/payment reference or the last 4 digits of the card used.
- We typically respond within 24 hours (business days) and process approved refunds within 5–10 business days.
4. Exceptions
Refunds may be denied where we have evidence of:
- Abuse of the refund policy (e.g. repeated buy-and-refund cycles).
- Fraudulent payment or account takeover.
- Violation of our Terms of Service.
5. Chargebacks
Please contact us first before filing a chargeback with your bank. We can almost always resolve billing issues faster and more fully than the dispute process. Fraudulent chargebacks may result in account suspension.